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IT Support Specialist

Location: (Onsite) Bremen, IN
Salary: $65,000 - $75,000

Job Summary: We are seeking a motivated and knowledgeable IT Support Specialist to join our dynamic IT team. The ideal candidate will have a strong background in Office 365 support, troubleshooting, and the implementation of IT policies and procedures.

Key Responsibilities:

• Provide first-line support for Office 365 applications, including troubleshooting issues and providing user training.
• Respond to and resolve technical support requests related to hardware, software, and network issues.
• Assist in the development, documentation, and implementation of IT policies and procedures to ensure efficient operations and compliance.
• Support and maintain VOIP systems, including configuration, troubleshooting, and user training.
• Monitor and maintain IT infrastructure, ensuring optimal performance and minimal downtime.
• Collaborate with team members to identify and implement process improvements.
• Maintain accurate records of support requests and resolutions in the ticketing system.
• Stay current with industry trends and best practices to continually enhance IT support capabilities.

Qualifications:

• Proven experience in IT support, preferably in a corporate environment.
• Strong knowledge of Office 365, including administration and troubleshooting.
• Experience with VOIP systems and related technologies.
• Familiarity with IT policies and procedures development.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.

Nice to Have:

• CompTIA A+, Network+, or Security+ certification.
• Previous supervisory experience.
• Experience with ticketing systems and remote support tools