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Bilingual Customer Service Representative (Spanish/English)

Location: Holland, MI
Schedule: Monday–Friday, 8:00 AM – 5:00 PM (1-hour lunch) | Onsite
Compensation: $40,000 - $50,000

Role Overview:

We’re seeking a Bilingual Customer Service Representative who can provide exceptional support to our Spanish- and English-speaking clients and employees. You’ll play a vital role in helping individuals with employment-related questions, onboarding, scheduling, and day-to-day communication.

Key Responsibilities:

• Provide front-line customer service in both Spanish and English

• Assist employees and applicants with inquiries about applications, schedules, and general employment questions

• Support high-volume periods, including onboarding for new school district contracts

• Make outbound calls and respond to voicemails, emails, and walk-ins in a timely and friendly manner

• Use internal systems to track employee interactions and documentation

• Collaborate with team members in a fast-paced, supportive office environment

What We're Looking For:
Must-Haves:

• Bilingual in Spanish & English (required)

• Friendly, approachable, and patient communicator

• Strong written and verbal communication skills in both languages

• Comfortable working in a busy, team-based office

• Previous experience in customer service or similar roles

Nice-to-Have:

• Familiarity with staffing or janitorial environments

• Experience with applicant tracking or HR software
  
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