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Overview

We are seeking an experienced and customer-focused Help Desk Technician to support a fast-paced manufacturing environment. This role is ideal for someone who thrives in a hands-on, service-driven setting and is passionate about IT support, desktop maintenance, and end-user assistance.

Key Responsibilities of Help Desk Technician

• Serve as the first point of contact for IT support issues as a Help Desk Technician, providing prompt and professional customer service.

• Understand the urgency behind support requests in a manufacturing setting, delivering rapid response to minimize downtime.

• Set up, configure, and maintain desktops, laptops, and printers running Windows 11.

• Troubleshoot and resolve technical issues related to Windows 11, Office 365, Active Directory, and Microsoft Authenticator.

• Maintain documentation of support activities and escalate issues when necessary.

• Collaborate with team members and leadership to improve help desk procedures and user satisfaction.

Requirements of Help Desk Technician

• 2+ years of experience in a Help Desk Technician or similar IT support role.

• Proficient in:

  • Windows 11

  • Office 365

  • Active Directory

  • Microsoft Authenticator

• Strong customer service orientation with a sense of urgency in a production environment.

• Comfortable working in a highly fragranced manufacturing facility.

Preferred Qualifications

• Interest in cybersecurity and desire to grow skills in IT security—this Help Desk Technician role offers exposure to future security initiatives.

• Experience with ERP systems is a plus; familiarity with SAP or IFS is beneficial (IFS experience not expected).

• Strong problem-solving skills and the ability to work independently in a dynamic, on-site environment.
  
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