Member Services Representative
(Albanian Speaking), Temp-to-Perm
Compensation
- $25-30/hr commensurate with experience
Schedule
- Full-time hours between 8:00am–6:00pm. Must have ability to be flexible as some days may be 9am-5pm, some days may be 10am-6pm dependent on work volume.
Benefits & Growth
- Opportunity to join a highly respected labor union committed to diversity and community impact
- Temp-to-perm path for proven contributors; decisions based on cultural fit and organizational value
- Exposure to department transformation and upskilling initiatives—potential for future advancement
Why This Opportunity Stands Out
- Executive visibility and direct mentorship under the Manager of Member Services
- Role is integral to operational modernization and future department cross-training
- Immediate business-critical need with high impact for union members and employer accounts
- Supportive, diverse team environment; unionized and collectively bargained structure
- Unique opportunity for Albanian speakers to be key liaisons for a large membership base
Key Responsibilities of the Member Services Representative
- Deliver high-quality, analytical support to union members—address account questions, process payments/refunds, and resolve service queries with accuracy and empathy
- Accurately reconcile daily transactions, maintain detailed records, and uphold data integrity in all member interactions
- As needed handle cashier functions. Issue refunds as needed.
- Collaborate with manager and colleagues to support collection processes, member outreach, and departmental reporting
- Serve as Albanian-speaking point-of-contact for both English and Albanian-speaking union members; communicate policy information clearly and diplomatically
- Act as a support resource for high-level department projects and time-sensitive collections or compliance mailings
- Maintain accurate records related to pertinent member information
Must-Have Skills/Experience
- Fluent Albanian (written and verbal); able to discuss contracts, policies, and sensitive matters in both languages
- Strong customer service background with demonstrated analytical and mathematical skills
- Experience with transaction processing, reconciliations, and administrative/clerical work
Location
- New York, NY — On-site; local candidates only
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