The Opportunity
A nonprofit organization providing tax services for low-income families faced a critical staffing challenge just two weeks before tax season. Both their Tax Manager and Operations Manager had resigned, leaving the organization without key leadership and operational support at a crucial time.
The Solution
The client had previously worked with CFS through our South Bend team and trusted us again when an urgent need arose. Acting quickly and collaboratively, our South Bend, Chicagoland, and Fort Wayne teams not only identified and filled the Tax Manager role but also recommended and deployed consultants to support tax preparation and site leadership. This approach ensured smooth operations and positioned the client to tackle tax season head-on with confidence.
The Impact
In just two weeks, CFS mobilized a skilled and dedicated team of professionals to support the client’s critical tax season operations. Key highlights included:
- 40+ contract professionals placed
- 600+ hours of dedicated support each week
- 12-week engagement
The Outcome
The client was extremely impressed with the speed, communication, and quality of our placements. As a result, they have already expressed plans to partner with CFS again for the 2027 tax season.
“CFS stepped in at one of the most critical moments for our organization. With tax season just two weeks away, they rapidly assembled a highly skilled team, restored leadership stability, and provided the operational support we urgently needed. Their speed, communication, and professionalism gave us complete confidence going into our busiest time of year.”
