Customer Service Representative

Why This Opportunity Stands Out:

• Small team with a family-like atmosphere

• Your voice matters—ideas are encouraged and valued

• Flexible, supportive work culture

• Opportunity to grow and take on more responsibility over time

Key Responsibilities (Customer Service Representative):

• Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner

• Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and offering appropriate solutions

• Process orders, returns, exchanges, and refunds accurately

• Maintain detailed records of customer interactions and transactions

• Collaborate with other departments to resolve complex issues

• Follow up with customers to ensure their issues are resolved to their satisfaction

• Provide information about products, services, promotions, or policies

• Identify opportunities for process improvement and customer satisfaction enhancements

Qualifications (Customer Service Representative):

• High school diploma or equivalent

• Previous customer service or call center experience is a plus

• Excellent communication and interpersonal skills

• Strong problem-solving abilities and attention to detail

• Ability to multitask and work under pressure

• Familiarity with CRM systems and Microsoft Office Suite

For immediate and confidential consideration reach out to me, Kelley McEndree, at kmcendree@cfstaffing.com.