About the Company:
- Founded 10 years ago and growing in their reach
- Headquartered in Boston with locations also in Europe
- Focused on developing a transportation software that will help modernize the shipping industry
- Hybrid work schedule
Responsibilities of the Customer Administrator:
- Proactively reach out to clients and engineers to coordinate project milestones and availability
- Track and communicate deliverables and invoicing triggers; liaise with finance
- Standardize communication templates around deployments and requirements
- Maintain flexibility for evolving priorities and unstructured challenges
Background Expected:
- 3+ years in a customer success role or similar with ownership of customer experience
- Preference to startup/manufacturing industry experience
- Proficiency with Microsoft Suite required
- Previous use of a management software such as Monday.com is a plus
Salary, Depending on Experience:
$70,000-80,000
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