COLLECTIONS SPECIALIST | Goshen, IN
About the Company & Opportunity
• A well-established South Bend, IN company is seeking a dependable and results-driven Collections Specialist to join their accounting team.
• This Collections Specialist role focuses on maintaining healthy cash flow by monitoring accounts receivable, contacting customers for payments, and resolving billing discrepancies.
• The company prides itself on its long-term staff, supportive management, and strong reputation in the community.
• Perfect for a motivated Collections Specialist who enjoys communication, organization, and building positive customer relationships.
Why This Opportunity Stands Out
• Respected Local Employer – Trusted South Bend organization known for growth, stability, and great workplace culture.
• Independent, Hands-On Role – The Collections Specialist will manage their own portfolio of accounts with clear performance goals.
• Collaborative Team – Work alongside accounting and customer service to resolve payment and billing issues efficiently.
• Growth Potential – Opportunity to expand into AR or Credit Analyst roles as the company continues to grow.
Key Responsibilities
• Manage assigned customer accounts to ensure timely payments and maintain low delinquency rates.
• Contact customers via phone and email to collect outstanding balances and secure payment commitments.
• Research and resolve billing or payment discrepancies promptly.
• Prepare and maintain accurate aging reports, payment logs, and collection notes.
• Collaborate with sales, AR, and customer service teams to resolve account disputes.
• Recommend credit hold actions when necessary based on payment performance.
• Provide weekly updates on aging and collections metrics to management.
Core Competencies
• 2+ years of collections, accounts receivable, or credit management experience.
• Strong communication, problem-solving, and negotiation skills.
• Proficiency with Excel and accounting software (SAP, Epicor, NetSuite, or QuickBooks preferred).
• Detail-oriented and organized with the ability to manage multiple priorities.
• Dependable, self-motivated, and professional in all customer interactions.
Location: Goshen, IN
Schedule: Full-time, Monday–Friday
Compensation: $45,760–$56,160 annually
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