Customer Service Professional
Michigan City, IN 100% Onsite
Salary: $$47,840.00 to $$54,080.00
Our client is seeking a Customer Service Professional to join their collaborative customer support team. This role is ideal for someone who enjoys helping customers, solving problems, and working in a fast-paced environment where no two days are the same.
Schedule
- Monday-Friday, 8-hour shifts
- Rotating schedule between 7:00 AM and 5:00 PM to support customer coverage
- Schedule provided several weeks in advance
- Occasional overtime available as business needs arise- NOT mandated
Responsibilities
- Manage incoming customer calls and emails, providing professional and timely support while routing inquiries to the appropriate departments when needed
- Research and resolve customer questions related to orders, shipments, aftermarket parts, and account access, ensuring ongoing communication and follow-up
- Create, update, and maintain customer cases within the CRM system, including accurate data entry and documentation of customer interactions
- Assist customers and channel partners with user account setup, login support, and general system access requests
- Collaborate with internal teams to expedite urgent requests, track orders, and deliver exceptional customer service
Qualifications
- Previous customer service experience required (2+ years at least)
- Strong data entry and computer skills
- Ability to remain calm, professional, and solution-oriented when assisting frustrated customers
- Excellent verbal and written communication skills
- Strong attention to detail and organizational skills
- Ability to multitask in a fast-paced environment
Software & Systems
- CRM experience preferred (Salesforce is a plus)
- Microsoft Outlook and Excel experience helpful
- Experience working with shared drives and multiple systems
- Call center or phone system experience is a plus (RingCentral/RingCX)
Preferred
- Bilingual Spanish is a plus, but not required
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