Collections Coordinator
About the Collections Coordinator Role
We are looking for a detail-oriented and customer-focused Collections Coordinator to join our expanding Accounting team. In this role, you will be responsible for managing accounts receivable activities, following up on outstanding balances, resolving payment issues, and maintaining strong customer relationships.
This is an excellent opportunity for a proactive professional who enjoys problem-solving, collaborating with internal teams, and helping drive timely collections while delivering exceptional customer service.
Primary Responsibilities of the Collections Coordinator
- Contact customers regarding overdue invoices and outstanding account balances
- Investigate and resolve payment discrepancies and billing concerns
- Monitor and maintain accounts receivable aging reports
- Process customer payments, credits, refunds, and account adjustments
- Prepare account reconciliations and assist with journal entry preparation
- Work closely with internal departments to address and resolve invoicing issues
- Maintain accurate documentation of collection activities and customer interactions
- Ensure collection efforts are conducted professionally and in accordance with company policies
Qualifications for the Collections Coordinator
Required
- Minimum of 2 years of business-to-business (B2B) collections experience
- Strong verbal and written communication skills
- Excellent customer service and relationship-building abilities
- Intermediate Microsoft Excel skills, including experience with VLOOKUPs and Pivot Tables
- Strong organizational skills with exceptional attention to detail
Preferred
- Accounts Receivable experience
- Experience working within ERP systems
- Background in a fast-paced or high-volume collections environment
What Makes You Successful in This Role
- Confident and professional communicator
- Strong follow-through and problem-solving capabilities
- Highly organized with the ability to manage multiple priorities
- Collaborative team player who works effectively across departments
- Dependable and accountable professional who takes ownership of assigned accounts
- Results-driven mindset with a commitment to maintaining positive customer relationships
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