Sales Support Specialist
Schedule: Monday–Friday, 7:30 AM–4:00 PM
Salary: $52,000-$58,240
Our client is seeking a highly organized and customer-focused Sales Support Specialist, to support customers throughout the full RV ordering and delivery process. This position combines high-level customer service, order coordination, production tracking, payment follow-up, and vehicle documentation.
The ideal candidate is highly proficient in Microsoft Excel, detail-oriented, and comfortable working directly with customers making a significant purchase. Automotive, RV, dealership, or manufacturing experience is a plus.
Key Responsibilities
- Serve as a primary point of contact for customers throughout the RV ordering, production, and delivery process.
- Build customer orders and assist with vehicle options, colors, features, and specifications.
- Provide regular production updates and answer customer questions regarding the status of their RV.
- Take and provide production photos to customers as their vehicle progresses through the manufacturing process.
- Track customer payment milestones and follow up on required payments.
- Maintain detailed order information using complex Microsoft Excel spreadsheets.
- Complete MSO, titling, temporary license plate, VIN, warranty, and other vehicle-related documentation.
- Navigate multiple websites and online systems to process customer and vehicle information.
- Prepare documentation and final details for RV deliveries.
- Provide professional customer service by phone, email, and in person.
- Assist customers visiting the facility for sales, service, or vehicle delivery.
- Work closely with Sales, Production, Engineering, Purchasing, and other departments to obtain order updates and resolve customer questions.
- Assist with maintaining and improving systems used to track customer orders, payments, leads, and communications.
Qualifications
- Strong Microsoft Excel skills required, including the ability to work confidently with formulas and complex spreadsheets.
- Previous customer service, order management, sales support, or customer account experience.
- Excellent attention to detail and accuracy.
- Strong written and verbal communication skills.
- Ability to manage multiple orders, deadlines, payments, and customer requests simultaneously.
- Comfortable providing high-touch customer service and answering detailed questions.
- Ability to navigate multiple websites, applications, and systems throughout the day.
- RV, automotive, dealership, vehicle ordering, or manufacturing experience is preferred but not required.
- Positive and professional personality with the ability to work effectively across multiple departments.
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