Customer Service Representative
We are seeking a highly organized and customer-focused professional to support a busy service department. This role is ideal for someone who enjoys problem-solving, coordinating with multiple teams, and providing excellent customer support in a fast-paced environment.
Key Responsibilities of the Customer Service Representative:
- Serve as the first point of contact for customer inquiries via phone and email, gathering information and ensuring requests are handled efficiently.
- Coordinate service requests between customers, internal service teams, and external contractors.
- Create and manage service orders, purchase orders, and related documentation.
- Prepare and distribute schedules, work orders, service manuals, and support materials for field technicians.
- Maintain accurate records and provide timely follow-up throughout the service process.
Qualifications of the Customer Service Representative:
- At least 1 year of customer service experience in an office or service-oriented environment.
- Strong verbal and written communication skills.
- Excellent organizational abilities with strong attention to detail.
- Ability to manage multiple priorities and adapt in a fast-paced setting.
- Proactive, dependable, and team-oriented mindset.
What We’re Looking For
- An outgoing professional with a positive attitude and strong customer service skills.
- Someone who communicates effectively with a variety of personalities and works well under pressure.
- A self-starter who takes ownership of tasks and follows through to completion.
- Strong internal communication and collaboration skills.
Why Apply?
- Join a stable, well-established organization with a strong team environment.
- Work alongside experienced professionals who value collaboration and customer satisfaction.
- Casual office atmosphere with supportive leadership and long-tenured employees.
Apply today if you’re ready to bring your customer service expertise to a dynamic and growing team.