• The Service Coordinator serves as the primary liaison between customers, field crews, and leadership, making a direct impact on customer satisfaction.
• This Service Coordinator role offers broad exposure to customer service, scheduling, dispatching, billing, and operational coordination.
• The Service Coordinator will partner closely with department leadership and contribute to process improvement initiatives.
• Gain valuable experience managing work orders, service operations, customer portals, and invoicing processes.
• The Service Coordinator position provides visibility across multiple aspects of the commercial roofing business.
• Work in a growing department where the Service Coordinator plays a critical role in ensuring projects move efficiently from request to completion.
• Opportunity to build expertise in contract administration, billing compliance, and customer account management.
• Collaborate with technicians, subcontractors, customers, and management in a highly interactive Service Coordinator role.
• Utilize reporting tools and technology platforms to provide meaningful operational insights and support business growth.

• Manage customer communications and oversee work orders from intake through completion as the Service Coordinator.
• Schedule and dispatch crews while maintaining consistent communication with customers regarding timelines and updates.
• Review technician field notes, reports, and documentation to ensure accuracy and completeness.
• Coordinate customer invoicing, billing requirements, and portal management activities.
• Assist with quote preparation, proposal follow-up, contract documentation, and customer account reviews.
• Generate reports and support continuous improvement initiatives that enhance efficiency and service quality.

• 2+ years of experience in customer service, administrative support, dispatching, or service coordination.
• Strong communication, organization, and multitasking skills required to excel as a Service Coordinator.
• Proficiency with Microsoft Office and CRM systems; Centerpointe experience is a plus.
• Experience with invoicing, billing functions, customer portals, and basic accounting principles.
• Ability to prioritize competing responsibilities and perform effectively in a fast-paced environment.
• Commercial roofing, construction, service operations, or contract administration experience is preferred.

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