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Collections Specialist

  • Chicago, IL
  • $60,000 — $70,000
  • Chicago, IL, USA

Collections Specialist
Salary: $60,000-$70,000

About the Opportunity

We are partnering with a growing organization seeking a detail-oriented and professional Collections Specialist to join their accounting and finance team. This individual will play a key role in managing customer accounts, reducing outstanding balances, and maintaining positive client relationships while supporting overall cash flow objectives.

This is an excellent opportunity for someone who enjoys problem-solving, relationship management, and working in a fast-paced environment.

Responsibilities

  • Manage and monitor assigned accounts receivable portfolio, with a focus on collections from small and mid-sized business customers

  • Build and maintain professional relationships with small business clients while driving timely payment resolution

  • Contact customers regarding past-due invoices via phone and email

  • Research and resolve billing discrepancies, payment issues, and account concerns

  • Maintain accurate records of collection activity and customer communications

  • Collaborate with internal departments including accounting, customer service, and sales to resolve outstanding issues

  • Reconcile customer accounts and apply payments accurately

  • Prepare aging reports and provide updates on collection status

  • Support month-end close activities related to accounts receivable

  • Ensure compliance with company policies and collection procedures

Qualifications

  • 1+ years of collections, accounts receivable, or related accounting experience preferred

  • Strong communication and customer service skills

  • Ability to handle difficult conversations professionally and effectively

  • Detail-oriented with strong organizational and time management skills

  • Proficient in Microsoft Excel and accounting/ERP systems

  • Ability to work independently and prioritize multiple tasks

  • High school diploma required; associate’s or bachelor’s degree preferred

Preferred Experience

  • Business-to-business (B2B) collections experience

  • Experience working with ERP systems such as SAP, Oracle, NetSuite, or similar platforms

  • Experience in a fast-paced corporate environment

Compensation & Benefits

  • Competitive compensation package

  • Health, dental, and vision insurance

  • Paid time off and holidays

  • 401(k) with company match

  • Career growth and advancement opportunities

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