Collections Specialist
Client in the Columbus-area is seeking a Collections Specialist to assist with member account follow-up, customer outreach, and resolution of outstanding membership balances while providing top-notch customer service to members. Salary is $41-$43k, DOE
ABOUT OUR CLIENT
- Well-established membership-based organization serving businesses throughout the region
- Collaborative, team-oriented culture with a strong customer service focus
- Professional office environment with structured processes and established procedures
- Organization values communication, relationship building, and teamwork
- Great opportunity to gain experience in a highly visible role while making a direct impact on member retention and engagement as the Collections Specialist
RESPONSIBILITIES OF THE COLLECTIONS SPECIALIST:
- The Collections Specialist will review member accounts and conduct outreach regarding outstanding membership dues through phone and email communications
- The Collections Specialist will follow established scripts and procedures to provide excellent customer service while resolving account concerns
- Research account discrepancies and partner with internal teams to identify and resolve issues impacting payment status
- Document account activity and maintain accurate records within company systems
PREFERRED QUALIFICATIONS FOR THE COLLECTIONS SPECIALIST:
- Must have previous customer service and strong administrative experience
- Must be comfortable using computer systems, phones, and multiple software applications
- Previous collections experience is a plus, not a requirement
Salary is $41-$43k, DOE
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