Collections Specialist

Collections Specialist

Why Consider This Collections Specialist Role?

• Join an established, growing manufacturer and distributor serving the HVAC, plumbing, electrical, and mechanical industries.
• Take ownership of a portfolio of B2B customer accounts, balancing collections efforts with a strong customer-service mindset.
• Use your understanding of the full AR cycle, invoicing, cash application, and collections to identify issues and get accounts resolved.
• Work in a role where problem-solving and follow-through matter; you’ll be expected to investigate issues and see them through to completion.
• Gain experience working cross-functionally with customers, Sales, Credit, AR, and management in a fast-paced environment.
• No overtime required, with a consistent Monday–Friday schedule.

Key Responsibilities of the Collections Specialist:

• Monitor AR aging and proactively contact customers regarding past-due balances.
• Make professional collection calls and follow up on outstanding invoices and payment commitments.
• Research and resolve customer disputes, billing issues, and account discrepancies.
• Establish payment arrangements and document collection activity, disputes, and resolutions.
• Respond to customer and internal inquiries regarding account balances, invoices, payments, and credit issues.
• Partner with Sales, AR, Cash Application, and customers to resolve issues and support timely payment.

Qualifications of the Collections Specialist:

• 2+ year of B2B AR/collections experience.
• Understanding of the full accounts receivable cycle, including invoicing, cash application, and collections.
• Strong customer service, communication, problem-solving, and follow-through skills.