Collections Specialist
About the Opportunity
Our client is looking for a Collections Specialist to join a fast-paced team handling late-stage commercial accounts. This role focuses on resolving higher-risk accounts through communication, problem-solving, and strategic follow-up.
This is a great opportunity for someone who enjoys taking ownership of accounts and making a direct impact.
Key Responsibilities for the Collections Specialist
- Manage a portfolio of approximately 100 highly delinquent accounts (200+ days past due)
- Make 30–50 outbound calls daily to customers regarding outstanding balances
- Negotiate payment arrangements and drive account resolution
- Escalate accounts to legal or repossession when appropriate
- Perform research and skip tracing to locate customers
- Prioritize accounts based on exposure and risk
- Maintain accurate documentation of all account activity
Qualifications for the Collections Specialist
- Experience in collections or high-volume customer service
- Ability to handle challenging conversations professionally
- Strong problem-solving skills and initiative
- Ability to manage a full workload independently
Preferred Experience for the Collections Specialist
- Background in commercial collections, equipment finance, or transportation industries
- Exposure to repossession or legal escalation processes
What We’re Looking For
- Strong communicator and people-oriented professional
- Someone who takes initiative and ownership of their work
- Comfortable working in a fast-paced, high-volume environment
- Reliable and team-oriented
Why This Role?
- Work on complex, high-impact accounts (not basic consumer collections)
- Supportive, laid-back team environment
- Opportunity for long-term or permanent placement
- Positive office culture with a collaborative atmosphere