Customer Care Administrator
Why This Opportunity Stands Out:
- Build long-term experience within the insurance and compliance field
- Support customers through important life events, policy updates, and claims processes
- Gain exposure to insurance operations, policy administration, and regulatory requirements
- Join a stable organization with a collaborative, team-oriented culture
- Enjoy a diverse role that blends customer service, problem-solving, and administrative responsibilities
- Work closely with experienced leaders and industry professionals
Key Responsibilities for the Customer Care Administrator:
- Respond to customer inquiries regarding policies, account activity, and service requests
- Process beneficiary, ownership, address, and other policy maintenance changes
- Assist with claims administration and review documentation for accuracy and completeness
- Maintain records and customer correspondence within Salesforce and internal systems
- Research and resolve customer issues while ensuring compliance with company and regulatory standards
Qualifications for the Customer Care Administrator:
- 3+ years of customer service experience in a professional environment
- Experience working with CRM systems; Salesforce experience preferred
- Strong attention to detail and ability to manage multiple priorities
- Insurance industry experience is highly valued and strongly preferred
- Ability to maintain accuracy and compliance while handling sensitive customer matters
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