Job Title: Customer Service Representative
Location: On-site in Akron, OH
Schedule: Monday–Friday
Salary: $37,000 – $42,000 depending on experience
Why This Opportunity Stands Out:
- Be part of a company that values service excellence, collaboration, and shared success
- Work in an environment where your ideas, feedback, and contributions are genuinely appreciated
- Enjoy a positive, team-oriented culture that promotes work-life balance and employee support
Key Responsibilities of a Customer Service Representative:
- Serve as a trusted point of contact for customers by providing outstanding support via phone, email, and chat
- Coordinate and schedule service appointments, ensuring efficient technician routing and maximum customer satisfaction
- Communicate with technicians regarding schedules, updates, delays, and service priorities throughout the day
- Assist customers with product and service inquiries, appointment requests, billing questions, and account support
- Resolve customer concerns with professionalism, empathy, and a solutions-focused approach
Qualifications of a Customer Service Representative:
- Previous customer service, call center, dispatching, or scheduling experience preferred
- Excellent communication, problem-solving, and multi-tasking abilities in a fast-paced environment
- Highly organized with strong attention to detail and the ability to manage changing priorities
- Proficiency with computer systems, scheduling software, and Microsoft Office applications
- High school diploma or equivalent required; additional education is a plus