Customer Service Representative
Fully onsite – Lewis Center, Ohio
Target Compensation: $42-50k
Why This Opportunity Stands Out:
• Work with nationally recognized e-commerce and retail partners, including major online marketplaces
• Gain hands-on experience in a high-volume customer service environment
• Build valuable skills using CRM systems, order management, and account support processes
• Opportunity to make an immediate impact during a critical business season
• Gain hands-on experience in a high-volume customer service environment
• Build valuable skills using CRM systems, order management, and account support processes
• Opportunity to make an immediate impact during a critical business season
Key Responsibilities for the Customer Service Representative:
• Respond to customer inquiries and resolve issues via phone, email, and chat
• Provide accurate information regarding orders, products, services, and company policies
• Process orders, exchanges, refunds, and account updates
• Document customer interactions within the CRM system
• Escalate complex customer concerns when appropriate
• Provide accurate information regarding orders, products, services, and company policies
• Process orders, exchanges, refunds, and account updates
• Document customer interactions within the CRM system
• Escalate complex customer concerns when appropriate
Qualifications for the Customer Service Representative:
• High School Diploma or equivalent
• Customer service or retail experience required
• Basic Microsoft Office skills, including Excel
• Experience working in a fast-paced, high-pressure environment
• Customer service or retail experience required
• Basic Microsoft Office skills, including Excel
• Experience working in a fast-paced, high-pressure environment
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