Dynamics 365 CE Product Owner
Hybrid (Rosemont, IL or Bellevue, WA) | $90,000-130,000
Join a growing organization focused on leveraging technology, innovation, and customer-centric solutions to drive business growth and operational excellence. The company partners with leading manufacturers and suppliers across multiple industries, helping them streamline operations, strengthen customer relationships, and accelerate digital transformation initiatives.
As part of the technology team, you’ll play a key role in enhancing and optimizing the Microsoft Dynamics 365 Customer Engagement (CE) platform, ensuring business users have the tools and functionality needed to succeed.
Position Overview
The Dynamics 365 CE Product Owner will be responsible for the ongoing configuration, enhancement, support, and optimization of the Microsoft Dynamics 365 Sales platform. This role will partner closely with business stakeholders and technology teams to deliver scalable solutions that align with organizational goals.
The ideal candidate brings hands-on Dynamics 365 CE experience, a strong understanding of sales processes, and the ability to translate business requirements into effective CRM solutions.
Key Responsibilities
- Align Dynamics 365 CE capabilities with business objectives, strategic initiatives, and operational priorities.
- Design, configure, test, and support Dynamics 365 Sales (CE) enhancements and functionality.
- Create and maintain custom entities, forms, workflows, and other platform configurations.
- Support integrations between Dynamics 365 CE and other enterprise business applications.
- Perform system administration activities including data imports, exports, and user support.
- Conduct system testing, troubleshoot issues, and implement solutions to improve performance and usability.
- Support data migration initiatives while maintaining data accuracy and integrity.
- Collaborate with business stakeholders to gather requirements and recommend scalable solutions.
- Provide guidance on system design, implementation strategies, and best practices.
- Maintain documentation for configurations, integrations, enhancements, reports, and system changes.
- Assist with training and knowledge transfer for end users and internal teams.
- Stay current on Dynamics 365 CE releases, product enhancements, and industry trends.
Requirements
Experience & Education
- 3+ years of experience working with Microsoft Dynamics 365 Customer Engagement (CE).
- Experience with Dynamics 365 CE configuration, administration, and system support.
- Experience supporting CRM enhancements, integrations, and business process improvements.
- Bachelor’s degree in Information Technology, Business, Computer Science, or a related field preferred.
Preferred Qualifications
- Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate.
- Experience serving as a Product Owner, CRM Administrator, or Business Applications Analyst.
- Experience supporting enterprise application integrations.
- Immediate availability preferred.
Work Environment & Travel
- Hybrid schedule: 4 days onsite and 1 day remote.
- Primary office locations: Rosemont, IL or Bellevue, WA.
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