IT Help Desk Tier 1-2 l No Sponsorship Available
IT Help Desk Tier 1-2
Job Details:
Compensation: $45,000 – $55,000
Work Environment: Onsite (5 Days)
Office Location: Romeoville, IL
IT Help Desk Tier 1-2
Job Responsibilities:
- Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
- Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
- Confer with users and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
- Develop training materials and procedures, and/or train users in the proper use of hardware and software
- Refer major hardware or software problems or defective products to main escalation point
- Order, setup and supply users with IT hardware
- Answer users’ inquiries regarding computer software and hardware operation to resolve problems.
- Conduct basic troubleshooting of local area networks (LANs), wide area networks (WANs), and Internet systems
- Mobile device management
- PC/Printer installations
- First level support to employees
IT Help Desk Admin
Job Requirements:
- 2 years’ experience in infrastructure and/or help desk support
- Strong ability to work in a fast paced environment
- Experience with Cloud Computing Services (AWS, VMware, Synology, Quest, Azure)
- Experience with Microsoft Windows Server, Exchange Admin, Google Workspace
- Hardware configuration (HP, Dell, Cisco, Meraki, Lenovo, Asus, Mac)
- Virtualization technology Experience (VMware, Hyper-V)
- Experience troubleshooting and resolving issues remotely and in the field
Build a rewarding long-term career with us at CFS—when we knock, doors open.
Timing is everything. Whether you are aggressively in a job search or simply passive and looking for the ideal position, we would like to have the chance to share our opportunities with you. We specialize in placement of IT professionals. Please contact me for more information about this role as well as other opportunities.
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