$48-55k
Why This Opportunity Stands Out
- Executive visibility on a small agile team with decision-makers on-site
- Opportunity to own business-critical user support and solve meaningful technical challenges
- Unique, flexible schedule suited to part-time candidates or students in IT
- Stable, supportive team culture focused on problem-solving, resourcefulness, and mentorship
Key Responsibilities of the IT Support Specialist
- Serve as the first point of contact for all help desk tickets, acting as a trusted problem-solver for 200+ users across five locations
- Ensure streamlined onboarding and day-one readiness for new hires through hands-on technical support
- Troubleshoot and resolve user issues related to Windows and basic hardware/software in an on-site setting, with a strong focus on user satisfaction
- Collaborate directly with the existing IT team, maintaining top-tier service while ensuring accountability and process consistency
- Support device imaging, user account setup, and minor system maintenance as needed, escalating more complex items to permanent staff
Must-Have Skills/Experience (Required)
- Demonstrated proficiency with Windows OS support and troubleshooting in a professional or academic setting
- Proven customer service and communication skills to support and train users at a range of technical comfort levels
- Prior on-site technical support and/or help desk experience (internships considered)