Payoff Specialist

CFS has partnered with a client that handles vehicle leasing to help identify their new Payoff Specialist. This company has great work/life balance, opportunity for growth, and strong benefits. This person will be responsible for managing the lease-end process from start to finish, ensuring a seamless experience for clients while maintaining accuracy, and operational efficiency. This role serves as a key point of contact for customers, dealerships, and sales team, providing exceptional service and resolving lease and financial inquiries.

Key Responsibilities:

• Deliver professional, timely, and personalized service to build customer confidence and satisfaction throughout the lease-end process.
• Review and analyze lease and loan agreements to calculate accurate payoff amounts and process lease-end transactions.
• Resolve payment discrepancies and investigate account issues to ensure accurate financial records and timely resolutions.
• Guide customers through the lease-end process, including vehicle sales, payoffs, lease maturities, and related documentation.
• Coordinate with cross-functional teams, financial institutions, dealerships, and third-party partners to facilitate efficient transaction processing.
• Manage a high-volume workload while consistently meeting service level agreements, quality standards, and turnaround time expectations.

Qualifications:

• Bachelor’s degree is preferred.
• Excellent verbal and written communication skills with a customer-focused approach.
• Exceptional attention to detail and organizational skills.