POS Field Technician – Tier II
Overview:
A leading and long-standing organization in the retail technology and grocery distribution space is seeking a POS Field Technician to support point-of-sale systems across a growing network of independent retail locations. This is a hands-on, high-impact role that combines technical troubleshooting with customer-facing service.
A leading and long-standing organization in the retail technology and grocery distribution space is seeking a POS Field Technician to support point-of-sale systems across a growing network of independent retail locations. This is a hands-on, high-impact role that combines technical troubleshooting with customer-facing service.
Key Responsibilities:
- Provide remote and onsite support for POS systems across retail locations
- Install, configure, and maintain POS hardware and software
- Support store openings, upgrades, and system conversions
- Troubleshoot technical issues in real-time store environments
- Participate in an on-call rotation for after-hours and weekend support
- Train end users and ensure smooth daily operations
Qualifications:
- Experience supporting retail or supermarket POS systems
- Strong troubleshooting skills (hardware + software)
- Ability to travel regularly and work flexible hours
- Strong communication and customer service skills
- Experience with LOC SMS or similar POS platforms preferred
- Bilingual Spanish/English is a plus
Work Environment:
- Field-based with regional travel throughout the Northeast
- Rotational on-call schedule with additional compensation
- Collaborative, team-oriented culture
Compensation:
- 55k-65k
Why Apply:
- Join a stable, family-oriented organization with long-term growth potential
- Work in a dynamic, hands-on technical role supporting critical business operations
- Gain exposure to a wide variety of systems, environments, and customer settings
- Access ongoing training and certification opportunities